Your account: profile, password and deletion
Everything about your account sits in the account menu in the top bar: My profile, Manage subscription, Help & support and Settings.
Profile
- Change your name, email address and bio (up to 500 characters) under My profile.
- Your name and email show on folders you share.
Password and sign-out
- Change your password on the Security tab of My profile. Your other devices are signed out when you do.
- Turn on Auto sign-out under Settings to sign out after you step away. Get a warning after 5 to 60 minutes, and sign out after 10 to 120 minutes. The defaults are 15 and 30.
Delete your account
- 1Open My profile and go to the Security tab.
- 2Under Delete account, type DELETE MY ACCOUNT.
- 3Enter your password to confirm it is you.
- 4Press Delete my account.
What deleting does
Your account closes at once and you are signed out on every device. Your quizzes, polls, wheels, folders and session results are deleted with it. This cannot be undone, so download any reports you want to keep first.
You can sign up again later with the same email address. You start with a new, empty account.
If your account is part of an organization, leave the organization first. Ask to leave from Manage subscription, or ask your admin.
Common questions
How do I delete my RiLiFi account?
Open My profile, go to the Security tab, type DELETE MY ACCOUNT, enter your password and press Delete my account. It takes effect at once.
Can I undo a RiLiFi account deletion?
No. A deleted RiLiFi account and its content cannot be restored. Download any session reports you want to keep first.
Still stuck? Raise a support case from your account, or email hello@rilifi.com with what you were trying to do.