"AI is turned off for your account": what to do
If you see "AI is turned off for your account", AI features are paused for your account only. Everything else in RiLiFi works as usual.
Why it happens
RiLiFi refuses requests for harmful content, like hate, sexual content, violence or personal data about people. After several of these, AI turns off for the account. The full list of what is not allowed is in our terms.
A request that is simply off topic, like an essay or computer code, gets the message "We can only help create activities for your sessions." It does not count toward turning AI off.
Get AI back
- 1Press Raise a case in the notice. The case is filled in for you.
- 2Add anything that helps, like what you were trying to make.
- 3Send it. Our team reviews the case and can turn AI back on.
What keeps working
- Creating quizzes, polls, spin wheels, word clouds and Q&A by hand.
- Live sessions, folders, sharing and reports.
Questions and answers
Can I still create activities while AI is off?
Yes. Pick Start blank in any create dialog. Only AI features are paused.
How do I ask RiLiFi to turn AI back on?
Press Raise a case in the notice. The case is filled in for you. See Get help: raise a support case.
Still stuck? Raise a support case from your account, or email hello@rilifi.com with what you were trying to do.